Privacy Policy
Last updated: March 19, 2026
Lucidly Finance ("Lucidly," "we," "our," or "us") is committed to handling your information responsibly. This Privacy Policy explains what we collect, why we collect it, and how we use it when you visit or interact with our website and platform (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
What We Collect
Information You Provide
When you reach out to us for support or send us a message, you may share contact details and relevant context such as wallet type, transaction information, device type, or error details. You may also choose to share additional information voluntarily, for which you remain solely responsible.
Information Collected Automatically
We automatically collect certain technical and behavioral information when you use the Services:
Wallet Address: We may collect your connected wallet address to identify wallets associated with prohibited activity and to understand how the platform is being used.
Device Information: We collect basic technical details about your device, including device type, operating system, browser type, and screen dimensions, to help us optimize the experience across platforms.
Usage Information: We collect data about how you interact with the Services, including pages visited, features used, links clicked, search queries made, and the timing of your sessions. This helps us identify patterns, fix issues, and continuously improve the platform.
We do not make automated decisions that produce legal or significant effects on you without appropriate human review.
How We Use Your Information
We use the information we collect for the following purposes:
Running the Services: To operate the platform, respond to your inquiries, send technical notices and security alerts, detect and prevent fraud, and maintain compliance with applicable laws and regulations.
Improving the Services: To understand usage patterns and make ongoing improvements to the platform's design, features, and performance.
Security and Legal Compliance: To protect the integrity of our systems, investigate potential misuse, enforce our Terms of Use, and respond to lawful requests from authorities.
Business Transitions: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that transaction.
Fulfilling Your Requests: To act on instructions or directions you provide to us.
Where information has been aggregated or de-identified such that it no longer identifies you, we may use it for any purpose permitted by applicable law.
How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers: Third-party vendors who assist with fraud detection, data analytics, security monitoring, IT infrastructure, and blockchain transaction analysis. These providers are contractually restricted to using your information only on our behalf.
Professional Advisors: Legal counsel, auditors, and other advisors engaged for compliance, audit, or advisory purposes.
Affiliated Entities: Companies related to Lucidly, where they act as service providers or have a legitimate business need.
Regulatory and Government Authorities: Where we are legally required to disclose information to comply with applicable laws, regulations, or legal processes.
Third-Party Services and Links
The Services may contain links to third-party websites or integrations with external services. We do not control those services, and their own privacy policies govern how they handle your data. This includes any third-party wallets you use to connect to the platform your relationship with that wallet provider is subject to their terms and privacy practices.
We encourage you to review the privacy policies of any third-party services you use in connection with Lucidly.
Analytics
We use analytics tools to understand how users engage with the Services. Analytics are used only in aggregate to improve user experience. If you prefer not to be tracked, you can opt out through our analytics preferences, adjust your browser settings, or use a browser extension designed for this purpose.
Data Security
We apply reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. That said, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or business obligations. When information is no longer needed, we take steps to delete or de-identify it.
International Transfers
Your information may be transferred to and processed in countries other than your own. Data protection standards vary by jurisdiction. By using the Services, you consent to such transfers. Where required, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.
Your Rights
Depending on where you are located, you may have rights regarding your personal data, including the right to:
Know what personal data we hold about you
Access a copy of your personal data
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Restrict or object to certain types of processing
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at hello@lucidly.finance. We will respond within 30 days. We may need to verify your identity before processing your request.
Please note that information recorded on a public blockchain (such as wallet addresses and transaction data) cannot be altered or deleted by us, as it exists outside our control.
Children
The Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at hello@lucidly.finance and we will promptly address it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of the Services after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy or how we handle your information, reach out to us at: